Bad Address Management

Context

Application used to scan returned snail mail and update internal address database with bad addresses for members and contacts.

Architectural Decisions

• WinForms application for desktop use to integrate with local scanners.
• Updated address labels on all outgoing mail to include unique barcodes for tracking.

Challenges

• Integration with member records to update bad addresses.
• Handling matching scanned addresses with internal database records.
• Create automated system for communication with members to correct addresses.

Outcomes

• WinForms application successfully scans returned mail and updates internal address database.
• Improved accuracy of member address information.
• Reduced costs associated with undeliverable mail.
• Updated membership portal to notify members of bad addresses and allow them to update their information online.
• Updated internal systems to notify staff of bad addresses and prompt for follow-up actions.
• CallCenter integration to notify agents of bad addresses during member interactions.

My Role

Lead Developer responsible for architecture, design, and implementation.

Tech Stack